BEST LETTING AGENT AWARD IN ESSEX GOES TO THINK PROPERTY

The Leigh on Sea based agency who also received the silver award in the best letting agent category in the South East was recognised for its excellent customer service as voted for by their clients during the course of 2010. What makes this achievement even more outstanding is that Think Property has only been trading since August 2010.

Mark Newman & Peter Joseph the Director’s of Think Property would like to thank and congratulate the whole Think Team for all their continued daily efforts in customer satisfaction that has lead to us winning the Silver Award for the best Letting Agent in the South East category and voted the top ranking agent in Essex and overall sixth in the United Kingdom at the Estate and Letting Agent Awards (ESTAS)!

Mark Newman said “The list of agents up for the award started in the hundreds, so this is a great honour especially because the award is based on feedback from our customers. I’d like to thank you very much if you took the time to vote for us and provide your feedback”

Peter Joseph added “Providing an ‘award winning service’ is what we aim to do on a daily basis and we can assure all customers old and new that we will continue to do so and will always look to improve wherever we can and that your feedback will always be acted upon.”

The award was announced by Phil Spencer, presenter of Channel 4’s Location, Location. Location property programme at the Hilton Park Lane London attended by 500 of the UK’s top estate and letting agents. Phil Spencer said “The ESTAS are the most important and valuable awards in our industry. An ESTA is not an easy accolade to pick up, to win one requires a lot of hard work, over a very long period of time, by entering the awards agents have put their reputation on the line, they've been brave, and they’ve done what others are afraid to do. They've said to their customers and their competitors - that they believe in providing the best possible service and they want to prove it. They've been recognised for their bravery and all that hard work." Phil further added “ESTA agents believe passionately in providing the highest quality customer service. They are prepared to go that extra mile, prepared to take criticism as well as praise and prepared to invest and develop their businesses accordingly”.

The results of the competition were determined by research carried out amongst customers who are asked a series of questions about the service they have received from their agent. Over 26,000 votes were received making it the biggest consumer survey of its kind in the property industry. The ESTAS are sponsored by ZOOPLA, the property search website.

Nick Leeming, Director said “ESTA agents have a common desire to know how the public rate their businesses and develop and adapt accordingly. ZOOPLA shares that ethos and that’s why we’re delighted to be the headline sponsor for the ESTAS”. The national scheme is backed by the Royal Institute of Chartered Surveyors (RICS).

David Dalby, Residential Director at RICS, said “This is the sixth year that RICS have been involved with the awards, which we support because the results are based solely on customer satisfaction rather than the opinions of a judging panel. To win an ESTA, a firm has to demonstrate a consistently high level of service and, to achieve this, they must ensure that staff follow those standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one.”

To celebrate Think Property’s success they are going to be offering some fantastic rates for the award winning service to new Landlords so why not call them on 01702 470625 to see what they have to offer!

Posted: Thursday 28 April 2011

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